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About Product: Sometimes to increase picture effect, we will add some accessories on the product, such as necklaces, belts. We default products do not include these accessories, please kept informed. Size: 1. Our clothing takes 'CM' as the unit. 2. Size chart is just for reference with the measurements error 1-3cm, it is normal, not the quality problem, please give your kindly understand. 3. Bust size is the key factor in size selection 4. Trying staff's bust size is the size after wearing invisible underwear. Don't choose the size according your country size . Otherwise it will make some differences . this problem belongs to your responsibility . Chromatic Aberration : Because of lamp light, display color deviation, personal understanding of different colors, object might exist some color photograph, With this problem does not belong to commodity quality problem, the final color with actual goods shall prevail. Feedback: 1. If you are satisfied with our items, Please take a minute to leave us your positive feedback . We depend on customers' satisfaction to succeed. Therefore your positive feedback of 5 STARS is extremely important for us. 2. If you are not satisfied with our products , Please Do not leave any negative feedback before contacting with us. We will do all we can and work with you to solve any problems. Submit negative feedback is not late if the problem is not solved.
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Shipping:Return and Refund policy are supported:Contact Us:
About Shipping
Receiving Time
Receiving time = Processing time +Shipping time.
- Processing time: Normally 1-3 Business Days
The time we are talking about is a business day and may be delayed if we encounter holidays.
- Shipping Time & Shipping Fees
United States, Australia, Canada, New Zealand:
Standard Shipping (8-15 business days) - Free(Orders Over USD$59)
Standard Shipping (8-15 business days) - US$9.9(Orders Below USD$59)
Rest of world (238 countries and regions):
Standard Shipping( 8-18 business days)- US$20
Delivery
You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out.
Please contact us within 5 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.
Important Notice:
1. Due to the virus problem, we disinfection all item and packages for your safety concern, and we suggest you disinfection the package when get it. And packages might be delayed. Please understand.
2. Processing time: In order to guarantee the quality of our products, Everycute.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
3. Under the virus situation, we use DHL or FedEx for the first part of shipping and transfer to local post service(USPS, AU Post~) to get it delivered for fastest shipping. You might be not able to track it at website for few days early, but we promise it should be delivered in time and it is legit number.
4. In Covid-19 outbreak, international logistics may encounter a 5-8 days delay.
Custom Tax or Duty
Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff.
Tips for shipping:
1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Everycute.com.
4) We apologize that military addresses (APO, FPO, DPO) cannot be delivered.
30 Days Return Guarantee
Thank you for shopping at Everycute.com.
We gladly accept the return/exchange within 30 days of receipt if you are not quite pleased with the items you received. However, please make sure items in new condition. And inimate products like swimwear is not returnable.
Simply drop us an email or note before return/exchange, we will try our best to meet your request.
Please note overdue requests may not be accepted.
What’s Everycute’s Return/Exchange Policy?
- Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal. Swimwear, underwear and other private products are not retunrnable.
- Everycute is not liable for problems under the following: Wrong size or color picked; Customer‘s subjective factors and just dislikes the item. Return shipping fees and the shipping fees from Everycute to customer are at customer's own expense.
- We do not accept returned package without notifying us upfront.
- We do not accept packages returned using COD service.
- Don't return the package to the shipping address on shipping label, we cannot receive the package. If so, we cann't make any refund.
How should I make a return?
1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund
- Submitting return request by dropping an email.
- Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)
- Please return through your local post office to avoid tax when it arrives in our country.
- Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
- Refund will be released within 5 working days after we received the package.
How should I make an exchange?
- Return package first, as steps above.
- Resend will be arranged once we get return info.
Contact us
Email us at: service@everycute.com
